Privacy and Data Protection at Charmius

How We Handle Your Data at Charmius Casino Online

When you register with Charmius Casino online, we ask for the personal details needed to open and secure an account, and we require that every player be at least 18 years old. Our licence sits with the Tobique Gaming Commission, and our internal checks are built around that framework.

Verification Before Withdrawals

Before any withdrawal is processed, we require identity verification. This check confirms who is making the withdrawal request and protects the account from unauthorised access. You can find the full steps for this process on our verification page, and you can review or update your sign-in details at any time through account login.

We also support account access in several currencies, including EUR, USD, CAD, AUD, NZD, BRL and INR, so the information we hold reflects the currency you choose when you join.

What Account Data We Use and Why

We collect and use account information for a limited set of practical purposes tied to running your account safely.

• Age confirmation: we record that you are 18 or older before allowing registration.
• Identity verification: documents are checked before a withdrawal is approved.
• Responsible gambling tools: data supports deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion, all available on request.
• Currency and payment records: your chosen currency and payment method are stored to process deposits and withdrawals correctly.
• Support contact: any privacy question can be sent to support@mail.charmius.app, answered through live chat or email, available 24/7.

These records exist to keep the account secure and to let the support team assist quickly when you reach out.

Your Rights and Account Closure

You remain in control of the account data we hold. If you wish to stop playing, our self-exclusion and cooling-off options let you pause activity without losing access to support. Players who want to end their relationship with us entirely can arrange this through closing an account, where any remaining balance and the account itself are handled according to our terms.

Because registration is restricted to certain jurisdictions, some players will not be able to open or keep an account depending on where they are located. If you have questions about how your information is used, our team is reachable by live chat or email at support@mail.charmius.app at any hour, and we aim to resolve privacy-related queries the same way we handle any other support request.