Charmius
Responsible Gambling Tools at Charmius
Responsible gambling support is available 24/7 through live chat and email, alongside tools such as deposit limits, loss limits, cooling-off periods and self-exclusion. Accounts are only open to players aged 18 and over.
Claim AUD2,000 + 100 FSStaying in Control When You Play
Every account registered with online casino Charmius must belong to a player aged 18 or over, and we build a set of controls into the account itself so play can be paused or adjusted at any time. These are not add-ons — they sit alongside the normal account tools covered on our account login page.
- Deposit limits — cap how much can be added to the account over a set period.
- Loss limits — set a ceiling on how much can be lost before further play is blocked.
- Session reminders — prompts that flag how long a session has run.
- Cooling-off — a short, self-imposed break from the account.
- Self-exclusion — a longer-term block on account access.
How the Tools Work in Practice
Each tool covers a different kind of break from play. A deposit limit stops new funds being added once the chosen amount is reached, while a loss limit works on what is actually lost rather than what is deposited. Session reminders simply keep time visible during play, without blocking anything on their own.
Taking a longer break
Cooling-off is meant for a short pause, after which the account reopens on its own. Self-exclusion is the stronger option for players who want access removed for longer, and it works alongside the identity checks described under verification, since any request tied to the account still needs the holder confirmed first.
Support for any of these settings is handled through live chat or email, both staffed 24/7, so a limit or exclusion request does not have to wait for office hours.
Table: 5 rows
Responsible Gambling Tools at a Glance
The table below sets out the controls we make available on every account, in plain terms.
| Tool | What it does |
|---|---|
| Deposit limit | Caps the amount that can be added to the account |
| Loss limit | Caps the amount that can be lost before play stops |
| Session reminder | Flags elapsed time during a playing session |
| Cooling-off | Short, self-imposed pause on account access |
| Self-exclusion | Longer-term block on account access |
None of these tools carry a fee, and each can be requested through our support team rather than only through account settings.
Getting Help or Closing an Account
If a limit, cooling-off period or self-exclusion is not enough, the account itself can be closed. The closing an account page explains what happens to any remaining balance once that request is processed.
Before any withdrawal is released, verification is required, and this applies equally to accounts that are closing or self-excluding — identity checks are not skipped because play has stopped. Details on what is asked for sit on our verification page.
For anything not covered here, live chat and email support are open 24/7, and the full list of ways to reach us is on the support page.